Uber Eats Customer Service Number NZ: Full 2025 Guide

If you’re in New Zealand and need help with an order, a refund, or a technical issue, the Uber Eats customer service number NZ is your fastest route to a solution. This full 2025 guide shows you exactly how to reach a live representative, what alternatives are available, and how to prepare before you call so the conversation is smooth and efficient.

Why you might need to call Uber Eats

Even though the app offers a self‑service help centre, certain situations require a direct conversation. Common reasons include:

When a problem affects your order or your account, you need to speak with a real person to resolve it quickly.

How to find the Uber Eats customer service number NZ

The official New Zealand support line can be accessed in two ways:

  1. Open the Uber Eats app, tap the profile icon, then select Help. The “Call us” button appears after you choose a relevant issue.
  2. Visit the Uber Eats website, scroll to the bottom of the Contact Us page, and click the “Call” link for the NZ number.

Both methods display the same nine‑digit number: 0800 800 888. This is the direct line for New Zealand customers and works 24 hours a day, seven days a week.

Step‑by‑step: Contacting Uber Eats in NZ

Here’s a clear how‑to that walks you through the call process:

  1. Gather your order details. Have the order number, restaurant name, and the exact time of the issue handy.
  2. Open the app or website. Navigate to the “Help” section and select the issue that best matches your problem.
  3. Choose “Call us”. The screen will display the NZ customer service number; tap it to initiate the call.
  4. Verify your identity. The representative may ask for the email address or phone number linked to your Uber Eats account.
  5. Explain the issue clearly. Use concise sentences and reference the order number you prepared earlier.